Returns & refunds
Last updated: 2026-09-21
This page explains cancellation, change-of-mind returns, incorrect or damaged clothing, and refunds for the clothing box sold on this site.
1. Contact customer care
Contact [email protected] or +19164437695 and include your order reference. Tell us whether you want to cancel, return the full box, report a sizing issue, or report an incorrect, damaged, defective, or misdescribed item.
2. Cancellation before dispatch
Contact customer care to cancel before dispatch. If the order has not shipped, we will cancel it and refund any payment already collected within 5 business days, or sooner where required by law. After dispatch, follow the return procedure unless applicable law provides another cancellation right.
3. 30-day change-of-mind returns
You may request a change-of-mind return within 30 calendar days after delivery. Clothing must be unworn, unwashed, unused, and returned with original tags attached where supplied and in the condition received. Trying an item on for fit is permitted if it is not worn beyond what is reasonably necessary to assess fit. If you return a complete clothing box for change of mind, all included pieces should be returned unless customer care confirms otherwise. Contact customer care within the return period for instructions and the return destination. For a change-of-mind return, the customer pays return shipping. We cover reasonable return shipping for an incorrect, damaged, defective, or materially misdescribed item. No restocking fee applies. These conditions do not limit rights that cannot lawfully be excluded.
4. Clothing condition for a return
For a change-of-mind return, clothing should be unworn, unwashed, unused, and returned with original tags attached where they were supplied. Trying an item on for fit is permitted if the item is not worn beyond what is reasonably necessary to assess fit. Items should be kept clean and free from avoidable odours, stains, alterations, or damage while you decide whether to keep them.
5. Sending a return
Contact customer care before sending an item back so we can provide the correct return destination and instructions. The business address on the Contact page is not automatically a returns warehouse. Include the order reference and package the clothing securely. Keep proof of dispatch or tracking where available.
6. Incorrect, damaged, faulty or misdescribed items
If clothing arrives damaged, defective, incorrect, or materially different from the confirmed order, contact customer care with the order reference and a description of the issue. Where helpful, include photos of the item, label, and packaging. We will review the issue and provide the remedy required by applicable law, which may include replacement, return, refund, or another appropriate remedy. The 30-day change-of-mind return period does not limit rights relating to faulty or misdescribed goods.
7. Refund timing
We inspect returned items and notify you of the outcome within 5 business days after receipt. Approved refunds are issued to the original payment method within 5 business days after approval; your payment provider may take additional time to post the credit. If payment was collected on delivery by a method that cannot be reversed automatically, customer care will confirm the available refund method. A shorter refund deadline required by applicable law takes priority.
8. Consumer rights
Nothing on this page removes a right or remedy that cannot lawfully be excluded. If you believe your return or refund has been handled incorrectly, contact customer care with the order details and the outcome you are requesting.